Course Details
- BCM Installation & Maintenance (Course Content)
- BCM002
- £ 900 per Delegate (5 days)
This course will include:
Product Overview, including
- Hardware, architecture and installation
System Administration Tools
Initial system setup
- Region/nationality settings, numbering, programming levels,
defaulting and IP connectivity.
System Programming
- Handset/user features and button programming, Analogue, Digital,
and IP trunk programming, Inbound/Outbound routing,
Service plans, COS, hunt groups, LCR, IP Phone registration.
Troubleshooting & Maintenance
- DB Upload/download, Firmware upgrades, Licensing, Status/Alarms and Logs, VoIP debug/tracing
Setup and basic use of CTI, Unified Messaging, Activity Reporter, Meet-me Conferencing.
Voicemail Programming and use.
- Programming tool, Auto-Attendant/CCR programming, Mailbox
Administration and use.
Prerequisites
General knowledge of the telecoms industry, terminology, hardware, software and protocols e.g. Wiring, ISDN, AA etc.
To be PC literate.
Preferably have 1 years experience in installation and commissioning of PBX.
Testing and Certification
There will be a written test at the end of this course
