Technical Operations
Crane has over ten years experience in supporting a reseller channel and invests heavily in skilled staff.
Pre-sales Support
In an increasingly complex market, winning large orders is about developing and planning a complete customer solution. Our teams of pre-sales specialists are all trained to the highest levels with our manufacturer and applications partners. With accreditations on Avaya, Nortel, Mitel, Samsung, Cisco, Oracle, Microsoft, Altitude, Zeacom, and numerous other specialist applications partners we not only understand our own technology but also the issues in integrating into established systems and infrastructure. With this variety of skills, in many vertical markets, ranging from the design and configuration of 1000 seat contact centre implementations through to multi site global IP networks we have the people to ensure your sales teams win more business.
Post Sales Support
Owning customer issues is key to winning the lifetime value from a customer. By offering extensive post sales support to all of our resellers Crane ensure that whatever the issue our reseller can offer the support needed to resolve the issue quickly and easily.
Online support
With over 180 staff dedicated to supporting customers on the latest technologies sharing knowledge is vital to our business. By investing in the latest knowledge management technology Crane ensure that all of the knowledge is easily accessible and available all day, everyday to our customers. The Crane knowledge base is an online repository of questions, answers, downloads, tech tips, alerts and advice that help our reseller community keep up to date with all of our products and services.
Training and Education
Training your staff in the latest technologies is vital to success in today's market. Crane's award winning training centre is able to provide training on the full range of Avaya products. Crane was awarded 'Best Training Operation' in 2006 & 2005 at the Comms Channel Awards.
